Thursday, July 19, 2007

King Arthur Flour Customer Service

This week's e-mail correspondence with King Arthur in Norwich, Vermont:
From: meeyauw
Sent: Tuesday, July 17, 2007 10:23 AM
To: Customer Service Desk
Subject: Item 4154

RE: Expandable Bread Keeper with Slicing Guide Item # 4154 $14.95

I have one of these and I love it. But I lost the little white piece that you slide in front of the bread in the slicing guide. I no longer have the box, either, so I don't know who manufactured it. Can you help me locate this thing?

Thank you!

Their response:
Thanks for your email. I have asked our warehouse to see if they have any extra parts for the bread slicing guide downstairs. Sometimes folks send back an item that is damaged in a different way, but some other parts are still useable, so they keep them around ‘just in case’. If they can locate the piece, they will send it out to you. If you don’t see it in the next 2 weeks or so, drop another email, and we can look into this further.

Sincerely,
MaryJane
Baker's Catalogue, Inc.
King Arthur Flour
1-800-827-6836
customercare@kingarthurflour.com
Winner~Best Place to Work in Vermont 2006
If you click on the screen shot I took with Skitch (I still have four beta invitations left, Mac only, leave a comment if you would like an invitation), you will be taken to the King Arthur Store page in a new window. I love this bread keeper. I make all my own bread (Wingnut makes it in the summer) and this is the only thing that I have found that keeps the bread fresh and mold-free. It is also cat-proof.

Today I received this e-mail:
Dear meeyauw:

Items from your recent order have been shipped. To contact us with any questions or concerns about your order, email us at customercare@kingarthurflour.com or call us at 1-800-827-6836.

Sincerely,
The Employee-Owners of The Baker's Catalogue
No charge.

I notice the company is owned by the employees. They were also voted the Best Place to Work in Vermont in 2006.

Coincidentally, Wingnut and I made a King Arthur box cake tonight. It won't be ready until tomorrow night because it is a bit complex. There are no trans fats in it and no high fructose corn syrup. I got it at the Glover store awhile back and saved it for a special occasion. This week is the special occasion: too many rained out swimming lessons and cabin fever from the rain. The price tag: $12.95!

The price is worth it. I can tell because I snuck a few crumbs. The aroma is intoxicating: it isn't that fake chocolate smell or taste from Duncan Hines.

I will post another article about King Arthur Flour soon. They are one of Vermont's gems.

_/\_/\_

2 comments:

  1. What wonderful service...three cheers for King Arthur Flour! There are many companies in the UK who could do with customer service like this. Just to get an answer to an email is rare!

    ReplyDelete
  2. Fabulous service...which is very rarely seen these days. Well done King Arthur!

    ReplyDelete

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